Can my AI agent text me the caller's details during a call so I can follow up?

Yes. Build the agent the workflow way. Anything you can do in a workflow you can do while a call is happening: send text messages, make decisions, send emails, make an API call, update custom values and fields, and forward the call. For example, the workflow can text the business owner the caller's details during the live call.

You can also use a Call forwarding step to transfer the caller to a person, with the AI continuing the conversation if nobody answers or it is outside business hours.